Refund Policy

CANCELLATION OF BOOKINGS, REFUND AND REIMBURSEMENTS

 

1. Any bookings made through the Website/App can be cancelled through the same at any time. The minimum charge would be a week's subscription or a month's subscription, depending on the plan which the user signed up for. The refund mode will be through bank transfer within 30 days of return of the e-bike & requisite confirmations from the E-Went asset team thereof. 

2. The User may also cancel bookings by calling E-WENT FAST MOBILITY PRIVATE LIMITED (E-Went)’s helpline number and any cancellation communicated in this manner shall be valid, subject to the User identifying himself/herself and providing adequate details regarding the booking. On verification of the User’s identity and booking details, and confirmation of the User’s request to cancel the booking, the User shall be intimated of the cancellation in such mode and manner as may be prescribed under E-WENT FAST MOBILITY PRIVATE LIMITED (E-Went)’s Cancellation, Refund and Reimbursement Policy. 

3. Reimbursements on any cancellations shall be made subject to applicable deductions in accordance with E-WENT FAST MOBILITY PRIVATE LIMITED (E-Went)’s Cancellation, Refund and Reimbursement Policy. There shall be no reimbursements for expenses borne by the User without the prior consent of E-WENT FAST MOBILITY PRIVATE LIMITED (E-Went).